Privacy Policy

Heloise Baudienville Coaching

Last updated: [31 May 2024]

Heloise Baudienville Coaching ("we," "our," "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.heloisebaudienville.com] (the "Website"). Please read this policy carefully to understand our views and practices regarding your data and how we will treat it.

1. Information we collect

We may collect and process the following data about you:

Personal identification information: Name, email address, phone number, LinkedIn profile, and any other information you provide by filling in forms on our Website or by corresponding with us by phone, email, or otherwise.
Technical data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Website.
Usage data: Information about how you use our Website, products, and services.
Marketing and communications data: Your preferences in receiving marketing from us and your communication preferences.

2. How we use your information

We use the information we collect in the following ways:

To provide, operate, and maintain our Website.
To improve, personalise, and expand your experience on our Website.
To understand and analyse how you use our Website.
To develop new products, services, features, and functionality.
To communicate with you directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Website, and for marketing and promotional purposes.
To process your transactions and manage your orders.
To send you emails.
To find and prevent fraud.

3. Legal basis for processing personal data

We rely on the following legal bases to process your data:

Consent: You have given clear consent for us to process your data for a specific purpose.
Contract: The processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering a contract.
Legal obligation: The processing is necessary for us to comply with the law.
Legitimate interests: The processing is necessary for our legitimate interests or the legitimate interests of a third party.

4. Data sharing and disclosure

We do not share your personal information with third parties except as noted in this policy or as necessary to provide our services to you, including:

Service providers: We may share your personal information with service providers to monitor and analyse the use of our Website or for payment processing.
Legal requirements: We may disclose your personal information if required by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5. Data security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Data retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent required to comply with our legal obligations, resolve disputes, and enforce our policies.

7. Your data protection rights

Under GDPR, you have the following rights regarding your data:

The right to access: You can request copies of your data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our contact details provided below.

8. Children's privacy

Our services are not directed to anyone under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If we become aware that we have collected personal data from a child under the age of 16 without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to this privacy policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact us

If you have any questions about this Privacy Policy, please contact us: heloisebaudienville.com/contact.